Peppermint Fox

for the everyday adventurer

Shipping Methods

AUSTRALIA

Parcel Post with Australia Post. Up to 7 days to deliver.

Orders Under $100AUD
$10AUD Flat Rate

Orders Over $100AUD
FREE

REST OF WORLD

Standard International with Australia Post. Up to 14 days to deliver to most locations.

We cannot mark down the value or mark parcels as a gift. Please enquire with the relevant authority in your country for more information about customs and other potential costs. Peppermint Fox is also not responsible for any fees, customs or duties paid due to import of our products.

Where a free shipping option is offered, Registered Airmail will be used. This method does not have tracking.

Up to 500grams
(about 25 brooches)

$20AUD

Over 500grams
(1 skirt or 25+ brooches)

$30AUD

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Easy Returns & Exchanges

We offer a 30-day refund policy for all purchases on peppermintfox.com*. We will happily accept a return if you’ve changed your mind for any reason, subject to the following conditions:

  • Items must be returned within 30 days of purchase, including proof of purchase

  • Items must be unworn and in original, resalable condition including all packaging

  • Digital Items, Treasure Packs, Lucky Packs, Seconds Items and Gift Cards cannot be returned

  • Earrings cannot be returned due to hygiene reasons

Returns made before 15 days will receive a refund as usual. After 15 days and up to 30 days, we’ll issue a digital store gift card. Unfortunately we cannot accept returns after 30 days. Please do not send items back without contacting us first.

RESPONSIBILITY FOR POSTAGE FEES

Items returned due to faults will receive a full refund for the purchase, including shipping. For change of mind returns we will issue a refund or gift card for the value of the returned product only. If your return reduces your order total below the free shipping threshold, then the refund will have the original shipping fees deducted.

Determination of faults is at the discretion of Peppermint Fox. In most cases, if we can assess there is an issue through email and photos, we’ll work with you to find a solution that doesn’t involve further postage.

EXCHANGES

Due to the limited nature of our items, we will only facilitate an exchange for faulty items. We will cover the shipping costs of recovering items and delivering your replacement to you. If limited stock has since sold out, there may be a waiting period while the replacement is produced.

FAIR USE

We’re certain our customers are lovely, honest individuals but as a small business we must protect ourselves. If we notice a pattern of behaviour, we reserve the right to cancel any orders deemed suspicious. If you believe this to be in error, please get in contact with us via the form below.